I'm adding multiple CGCs can I combine shipping to decrease costs?
Yes simply contact us at [email protected] and we will credit the amount based on combined shipping weights. Weights factor packaging so this is crucial.
Last updated: September 11, 2020 09:32
Who do I contact for customer service?
Contact [email protected] and they will answer any questions you may have.
Last updated: September 11, 2020 09:32
Why Are Shipping Prices so High?
The way Backer Kit calculates shipping is decent but far from precise. Especially for CGC add ons. So if you ADD ON CGC or ADD ON ITEMS and feel that the price is too high it is likely due to shipping. The solution is SIMPLE.
1) Select everything you want to add on (this means CGC upgrades, extra books, etc) in your Backer Kit survey. 2) Send an email to [email protected] 3) Customer service will check your cart and ADJUST shipping to match what the actual price should be then show you the real price.
It’s that simple.
We do not want to accidentally overcharge on shipping… We want you to get the coolest comics and collectibles for the best price.
Last updated: September 11, 2020 09:32
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.